**GENERAL TERMS AND CONDITIONS OF ONLINE SALE (“T&Cs”)**
These general terms and conditions govern the distance sales contract (“Contract”) for the products offered by *EVOCOMP COMPOSITES s.r.l.*, with its registered office at DN 19E, no. 1054, 417450 Salard, RO, VAT No. RO 40423662, (“Seller”), through the website evocomp.eu (“Website”) to users purchasing on the Website (“Customers”).
**1. Applicability**
1.1. These general terms and conditions apply to all sales made through the Website and are intended exclusively for consumers, defined as natural persons acting outside their commercial, artisanal, entrepreneurial, or professional activities, in accordance with Art. 2 of Romanian Law No. 296/2004 on the Consumer Code.
1.2. Submitting an order implies full acceptance of these General Terms and Conditions of Sale.
**2. Product Information and Prices**
2.1. The essential characteristics of the products are indicated in the respective product descriptions available on the Website.
2.2. Product prices are expressed in Euros and include VAT at the prevailing rate in Romania (currently 19%).
2.3. Shipping costs and any other additional charges are separately indicated during the purchase process.
**3. Purchasing Process**
3.1. To place an order, the Customer must follow the instructions on the Website and complete the online order form.
3.2. The sales contract is considered concluded when the Seller sends the Customer an order confirmation via email.
**4. Payments**
4.1. Accepted payment methods include credit/debit cards, bank transfers, or other options indicated on the Website.
4.2. Payment is considered completed only upon confirmation by the banking system.
**5. Delivery**
5.1. Products will be delivered to the address provided by the Customer during the purchase process, using reliable couriers.
5.2. The risk of loss or damage to the products passes to the Customer upon delivery.
**6. Right of Withdrawal**
6.1. The Customer has the right to withdraw from the Contract without providing any reason within 14 calendar days from the date of receipt of the products.
6.2. To exercise the right of withdrawal, the Customer must send a written communication to the Seller via email or post.
6.3. The Customer is responsible for returning the products and the associated costs. The refund will be processed within 14 days of receiving the returned products.
**7. Legal Guarantee of Conformity**
7.1. The products sold are covered by the legal guarantee of conformity provided by Romanian Law No. 449/2003.
7.2. In case of defects or non-conformity, the Customer may request repair, replacement of the product, or a refund.
**8. Personal Data Protection**
8.1. The processing of the Customer’s personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and Romanian data protection regulations.
8.2. More information is available in the Website’s [Privacy Policy].
**9. Dispute Resolution**
9.1. In case of disputes, the Customer may contact the National Authority for Consumer Protection (ANPC) or use the European Commission’s ODR platform ([https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)).
9.2. The competent jurisdiction is that of the Customer’s residence, in accordance with applicable laws.
**10. Governing Law**
10.1. These General Terms and Conditions of Sale are governed by Romanian law and applicable European provisions.